social networks

This Week in Social: Facebook Adds "Nearby", Instagram's Response to Uproar

 

 

 

Facebook Adds "Nearby" Feature to Help Users Discover Nearby Businesses - Facebook Studio 

Facebook announced a new update this week called  "Nearby," accessed via the Facebook mobile app: now, in addition to showing which friends have checked in at a particular place, Nearby helps people discover places near them based on their friends’ recommendations.

Instagram's response to angry users: "Thank You and We're Listening" - Instagram Blog

Complaints of Instagrammers were heard 'round the world of social media recently after the company updated their Privacy Policy and Terms of Service. Read Instagram's response on their blog.

New Study: 70% of Consumers Seek New Products From Facebook Friends, Not Brands - Luxury Daily

Seventy percent of consumers prefer to hear about new products from Facebook friends rather than brands, according to a new report by 8thBridge. Therefore, online retailers should incorporate social sharing into the commerce experience.

Facebook Changes Privacy Controls, Forces Users to be Searchable - Mashable

Facebook's new privacy tools will make it easier for you to pick which of your friends or subscribers can view your personal info, status updates and photos, according to Reuters. It also makes it simpler for you to request that a photograph of yourself be taken down by the uploader.

Twitter adds its own Instagram-like photo filters - CNN Tech

A day after confirming it had lost the ability to display Instagram images, Twitter has rolled out its own library of retro filters for its Android and iPhone apps. The eight filters are the usual suspects we've come to expect from mobile photo apps, including desaturated, black and white and high contrast.

To Build Consumer Trust, Brand Advocates Are the Key

These days, the consumer decision journey is more fragmented than ever. Shoppers have an abundant amount of online resources to help them decide which product to purchase and where. With so much information at their fingertips, trust and authenticity are key factors of influencing purchases. About.com recently conducted a study (featured in eMarketer) that found that there are 10 primary trust “elements,” or cues, that brands must establish in order to engender trust, including accuracy, expertise and transparency. 84% of respondents felt that brands needed to prove themselves trustworthy before they would interact with them.

In a social media context, the #1 way (at 41%) that brands can build trust with customers/prospects is allowing them to see reviews from people in their social networks.

Now, I know what you're thinking...How can I get more positive reviews on social networks?

By finding and activating your best customers- your Brand Advocates! Your Advocates won't just write any review. They'll write reviews that are oozing with enthusiasm and excitement. Parallels, a desktop virtualization software company, has energized its Advocates to create and publish reviews on Amazon. The average of star rating was 4.7/5 stars which boosted Parallels' star rating on Amazon from 3.5 to 4.5.

But wait! Advocates' advocacy doesn't stop at just reviews. As Lauren McCadney, head of social media for CDW and a Top 2012 Digital Marketer would say, “A review created by an Advocate is only one manifestation of advocacy. This is just the start of a relationship with Advocates, not the end.”

Brand Advocates are eager to be part of your brand. The question is, how do you want your Advocates to support you? Click here to read 7 ways (beyond reviews) to turn your Advocates into a marketing force.

-Cara Fuggetta, Marketing Manager, Zuberance

This Week in Social: Facebook to File IPO, Foursquare Adds Menu Details

Facebook Said to Plan Its IPO Filing for as Early as Next Week - Businessweek Facebook Inc., the world’s largest social-networking service, is aiming to file for its initial public offering as early as next week, two people with knowledge of the matter said. The company is discussing a valuation of $75 billion to $100 billion, said two people, who asked not to be identified because the plans haven’t been made public. Timing for the filing is still being discussed and may change, they said.

Foursquare Adds Menu Details to Restaurant Pages - eConsultancy

Foursquare has added another new feature to its desktop service – restaurant menus. At the moment the menus are available on the desktop and mobile sites, but the company says it will launch them soon on Foursquare's apps.

Facebook Timeline: Here's How Users Would Change It - Mashable

Opinions surrounding Facebook’s re-imagined profile are mixed. While many do like the new features, a number of vocal users have expressed their unhappiness with the changes. Because of this, Mashable asked their community to discuss how they would change Facebook Timeline to better fit their online lives. Here’s what they shared.

How Many Bad Reviews Does it Take to Deter Shoppers? - eConsultancy

Between one and three bad online reviews would be enough to deter the majority (67%) of shoppers from purchasing a product or service, according to a Lightspeed Research study.

Comscore Study Confirms What We Already Knew: You're Wasting Money on Ads No One Sees - AdAge

One of the not-so-secret realities of the display-ad world is that a decent chunk of online ads are never viewed by web visitors. They either appear below the dreaded fold, or a user scrolls past them before they load. It's one of the main reasons that the ANA, 4A's and Interactive Advertising Bureau have partnered on their Making Measurement Make Sense plan: to create the "viewable impression" metric.